Returns & Exchanges

At Epigamia, we strive to deliver the freshest dairy and plant-based products to your doorstep. Due to the perishable nature of our food items, we offer replacements or refunds for orders that arrive damaged, expired, or incorrect.

Return Process

• 1.
  Report Within 24 Hours

  Contact our support team via email or WhatsApp within 24 hours of delivery if you notice any quality issues or damage to your order.

• 2.
  Provide Proof of Purchase

  Share your order ID along with clear photographs of the damaged product and the packaging label to help us process your request faster.

• 3.
  Internal Quality Review

  Our quality assurance team will review your submission to verify the concern and ensure it meets our freshness guarantee standards.

• 4.
  Receive Refund or Replacement

  Once approved, we will either dispatch a fresh replacement at no extra cost or initiate a refund to your original payment method within 5-7 business days.