Frequently Asked Questions
Everything you need to know about our fresh dairy and plant-based treats.
How are Epigamia products shipped to ensure freshness?
All our products are shipped in temperature-controlled cold chain logistics to ensure they remain chilled and fresh from our facility to your doorstep.
Do your products contain added preservatives?
No, we pride ourselves on providing clean-label products. Our Greek yogurts and smoothies are made without any artificial preservatives or added colors.
What is the shelf life of the yogurt and smoothies?
Typically, our products have a shelf life of 15 to 25 days when stored under refrigeration. Please check the 'Best Before' date printed on the individual packaging.
Do you offer dairy-free or vegan options?
Yes, we have a dedicated range of plant-based products, including coconut-based yogurts and almond-based drinks, specifically for our vegan customers.
What should I do if I receive a damaged or leaked product?
If your order arrives damaged, please take a photo and contact our support team within 24 hours of delivery at hello@epigamia.com for a full replacement or refund.
Is it safe to consume the yogurt if it has a thin layer of liquid on top?
Yes, that liquid is natural whey, which is rich in protein. Simply stir it back into the yogurt or pour it off if you prefer a thicker consistency.